General Terms and Conditions

Arrival and Departure
•    The rooms or apartments are available from 4 pm on the day of arrival and until 10 am on the day of departure.

Deposit / Payment
•    A deposit of 30% is required to guarantee your booking. The deposit is due within 14 days (immediately for short term bookings) otherwise the hotel may cancel the booking. The balance (70%) of your booking is due 1 month prior to arrival (immediately for short-term bookings).
•    Any outstanding balance and extras are due upon departure.
•    We accept all major credit cards and debit cards.

Cancellation Policy
If the booked holiday cannot be started or must be canceled prematurely - then the following conditions apply to us:

You can cancel for free up to 1 month before arrival.
From 1 month to 1 week prior to arrival, the cancellation fee is 70% of the travel price.
If canceled within the last week before arrival, 90% of the total price will be charged.

No one wishes it to happen, and yet cancellations can occur. We therefore recommend a cancellation insurance or travel cancellation insurance. Our partner, Europäische Reiseversicherung, will cover the cancellation fees and protect you during the trip - click here.

Bank details
Account holder: Hotel Goldried GmbH
IBAN: AT97 4073 0000 2000 0901
BIC: OVLIAT21XXX

General Terms and Conditions
In addition, the general terms and conditions of the Austrian hotel industry apply.